Credit and debit cards are powerful and efficient ways to put purchasing power in your pocket, but it’s also incredibly important that you use them safely and protect yourself from theft or fraud. To ensure your card is protected, always:
We’re available 24 hours a day, 7 days a week. To report a lost or stolen ATM or debit card, follow the instructions below:
Our Manage Card feature within the 1st Advantage bank mobile app gives you the ability to turn your debit card on and off. Simply log into the app, tap “Manage Cards” and select your card. If the card has been lost or stolen, then you can contact us at a more convenient time to request a new card.
Sign up for 1st Advantage Bank debit alerts to receive text or e-mail notifications of account activity. Debit alerts are a free service for any 1st Advantage Bank customer with a checking account.
1st Advantage Bank will never email or text you requesting your online banking password or PIN number. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your 1st Advantage Bank Debit Card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.
Please do not send personal information in this un-secure email. Secure email may be sent from the Secure Feedback form from within our Online Banking’s Support Tab.
The safety and security of our customer’s financial information is a priority for us. Consumers are now relying on computers and the internet for everything from shopping and communicating to banking and bill paying more than ever. While the benefits of faster and more convenient “cyber” services are clear, the strategies for preventing online fraud and theft may not be as well-known by many bank customers.
The FDIC recently published a special edition of the agency’s quarterly consumer newsletter featuring tips for preventing online fraud and theft “A Bank Customer’s Guide to Cybersecurity.” We recommend that each of our customers take some time to read about the different ways to keep your information safe and secure. We’ve listed some recommended tips below on how you can protect your “cyber-home” and how to be safer when using a smartphone or tablet. To read the full special edition newsletter on cybersecurity, click here to go to the FDIC Consumer News website.
Thieves typically steal wallets and purses. They also steal mail such as credit card and bank statements, pre-approved credit card offers, check orders, and other financial mail.
Thieves dig through trash looking for bills, financial, or other personal information.
Thieves modify or redirect your billing statements to another address by completing a “change of address” form.
Thieves may send unsolicited Emails, pretending to be a financial institution or a company, asking you to click a link to update or confirm your personal or login information. The link is directed to a “spoof” website designed to look like a legitimate site.
Thieves may use a card reader device to copy the card’s magnetic strip to duplicate without the card owner’s knowledge.
Keep track of transactions on your accounts by logging in to 1st Advantage Bank’s Online Banking, where you can view your activity as it is posted.
Do not carry your Social Security card in your wallet.
Do not have personal information such as your Social Security number and driver’s license number printed on your checks.
Keep your new and canceled checks in a safe place.
Do not leave your purse, wallet, checkbook, or any other forms of identification in your car.
Shred or tear up any documents containing banking or credit information, especially pre-approved credit offers, before you throw them away. To opt out of pre-approved credit card offers, call 1 (888) 567-8688.
Keep your PINs and passwords a secret. Do not write them down or share them with anyone.
Simple steps to secure your computers and mobile devices for Internet banking and shopping
Safety Tips for Mobile Smartphones and Tablets
Contact us immediately at (636) 970-0440 if you notice any suspicious or unusual activity related to any of your 1st Advantage Bank accounts.
Corporate account takeover is a form of corporate identity theft where criminals gain control of business bank accounts by stealing online banking credentials. Although there are several methods used to retrieve credentials, the most common is the use of malware to “infect” a company computer. Malware is commonly distributed via email and social networking links, as well as through websites. For businesses with low malware protection support, malware can go unnoticed for weeks or months.
If you believe your company’s account information has been compromised, please report it immediately by contacting us at (636) 970-0440.
There are a number of steps you can take to help safeguard your business bank accounts.